SMS Terms & Conditions


Heartland Capital Investments — Client Notifications Program

Last updated: September 23rd, 2026


Program Description

Heartland Capital Investments ("HCI," "we," "us," or "our") operates the Heartland Capital Investments Client Notifications SMS program to send account servicing and customer care text messages to existing rent-to-own customers who have opted in during the HCI rent-to-own application process.


Message types sent under this program include:

  • Payment reminders and past-due notices
  • Payment confirmations and receipts
  • Delivery, pickup, and installation scheduling
  • Service and repair appointment reminders
  • Account status and balance updates
  • Responses to customer service inquiries
  • Office closure and general service announcements

This is not a marketing or promotional program. Messages are limited to service-related communications tied to your active or pending rent-to-own agreement with HCI. We do not send text messages to prospects or to anyone who has not opted in.


Opt-In

You may opt in to receive SMS messages from HCI by completing the SMS signup form at https://www.hci.net/sms-signup and checking the SMS consent box. The consent box is unchecked by default. SMS consent is optional and is not a condition of applying for, entering into, or maintaining a rent-to-own agreement with HCI.


By opting in, you confirm that you are the subscriber or authorized user of the mobile phone number provided and that you agree to these Terms & Conditions.


Message Frequency

Message frequency varies based on your account activity. You may receive messages as infrequently as once per month or more often during periods of active account activity (for example, around payment due dates, scheduled deliveries, or service appointments).


Cost

Message and data rates may apply. HCI does not charge for SMS messages sent under this program, but standard message and data rates from your mobile carrier may apply depending on your mobile plan. Contact your mobile carrier for details about your plan.


How to Get Help

Reply HELP to any message to receive assistance. You may also contact HCI directly:

  • Phone: 270-247-3199
  • Email: customerservice@hci.net
  • Website: https://hci.net


How to Opt Out

Reply STOP to any message to unsubscribe from the program at any time. Upon receiving your STOP request, we will send one final confirmation message and will not send any further SMS messages to your number under this program. Opting out of SMS does not affect your rent-to-own agreement or your relationship with HCI. You may also opt out by contacting HCI directly using the support information above.


Supported Carriers

This program is compatible with major U.S. mobile carriers, including AT&T, T-Mobile, Verizon Wireless, and others. Carriers are not liable for delayed or undelivered messages.


Privacy

HCI takes your privacy seriously. Information collected as part of this SMS program — including your mobile phone number and consent status — is used solely to deliver the service messages described above. Mobile information, including phone numbers and SMS opt-in consent, will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. For full details on how we handle your personal information, please review our Privacy Policy at https://www.hci.net/privacy-policy.


Changes to These Terms

HCI reserves the right to modify or discontinue the SMS program, or these Terms & Conditions, at any time without notice. Continued participation in the program after changes are posted constitutes acceptance of the updated Terms.


Contact

For questions about these Terms & Conditions or the SMS program, contact:

Heartland Capital Investments

P.O. Box 409

Mayfield, KY 42066

270-247-3199

customerservice@hci.net